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Terms and Conditions of Sale (TCS)

1. General Information

These Terms and Conditions of Sale (TCS) govern the services provided by END Agency, registered at 11 rue du Vignière, 21260 Selongey, France, under company registration number 987525086 (hereinafter referred to as “the Agency”). By purchasing any service from the Agency, the Client agrees to be bound by these terms.

2. Services Provided

2.1 Fixed-price hero section design
  • The Agency offers a hero section design service, optimized for both desktop and mobile screens.
  • Each purchase includes one single version of the design, ensuring:
    • Full adherence to the Client’s existing brand guidelines.
    • An optimized design focused on improving conversion rates.
  • No additional revisions, modifications, or variations are included unless otherwise agreed upon in writing.
2.2 Digital strategy consulting
  • The Agency provides digital strategy consulting to guide Clients in growing their online business.
  • These consulting services come with no guarantee of specific results, as they are meant to advise rather than execute strategies.
  • The Agency is not responsible for the Client’s success or failure based on the advice given.
2.3 Custom design and consulting services
  • All other services, including additional design work and extended consulting, are subject to a custom quote and require a separate service agreement.
  • A contract will be signed before the collaboration starts, outlining the scope, pricing, and payment terms.

3. Pricing and Payment

  • The price for the “Hero section design” and related services of this kind are fixed and payable in full before work begins.
  • Consulting services and other custom work are priced based on individual quotes and require a signed agreement. Payment is done by invoice and the Agency may require a 50% upfront payment before beginning the work.
  • In the case of the product “Hero section design”, payments are processed via Stripe, and the Client will receive an invoice/receipt upon payment confirmation.
  • Other services provided by the Agency shall be paid by invoice.

4. Refund Policy

4.1 Hero section design
  • Due to the nature of digital design services, no refunds will be granted once the project has been delivered.
  • If the Client is dissatisfied, they may request one round of minor adjustments, at the Agency’s discretion.
4.2 Consulting services
  • As consulting services are advisory in nature, they cannot be refunded once delivered.
4.3 Custom services
  • Refund policies for custom services will be specified in the separate contract signed before work begins.

5. Delivery and Turnaround Time

  • The standard turnaround time for a “Hero section design” is communicated at the time of purchase and may vary based on workload. It’s usually estimated to be delivered within 3-4 days maximum.
  • Consulting sessions are scheduled in agreement with the Client.
  • Custom services have delivery timelines agreed upon in the contract.

6. Intellectual Property Rights

  • Upon full payment, the Client receives the rights to use the “Hero section design” as part of their branding.
  • The Agency retains the right to showcase the work in its portfolio and marketing materials, unless otherwise agreed.
  • Custom service contracts may contain separate intellectual property clauses.

7. Liability and Limitation of Responsibilities

  • The Agency is not responsible for the Client’s business performance following the implementation of the design or strategy advice.
  • The Agency ensures that its work complies with standard industry practices but cannot be held liable for third-party misuses or modifications of the delivered assets.

8. Dispute Resolution

  • Any disputes arising from these terms will be resolved amicably where possible.
  • If no resolution is found, disputes will be handled under French law, with jurisdiction in Dijon, France.

9. Modifications to These Terms

  • The Agency reserves the right to update these terms. Clients will be informed of any significant changes before they take effect.

Acceptance of Terms

By purchasing a service from the Agency, the Client agrees to these Terms and Conditions.

For further inquiries, please contact francois@end.agency.